Shipping policy

**Shipping Policy:**

Thank you for shopping at Roven! We strive to provide a seamless and efficient shopping experience, including our shipping process. Please review our shipping policy below for more information:

**Processing Time:**
- Orders are typically processed within 2-3 business days after payment confirmation.
- During peak seasons or promotional events, processing times may be slightly longer, but we always strive to ship your orders as quickly as possible.

**Shipping Methods and Estimated Times:**
- We offer standard shipping and expedited shipping options.
- Standard Shipping: Estimated delivery within 5-10 business days.
- Expedited Shipping: Estimated delivery within 2-5 business days.
- Please note that delivery times may vary based on your location and any unforeseen circumstances that might affect shipping carriers.

**Shipping Costs:**
- Shipping costs are calculated at checkout based on your shipping destination, selected shipping method, and order weight.
- We may offer free shipping promotions during specific periods. Please check our website or newsletter for updates on such promotions.

**Tracking Information:**
- Once your order is shipped, you will receive a confirmation email with tracking information.
- You can use this tracking information to monitor the status and estimated delivery time of your package.

**International Shipping:**
- We offer international shipping to select countries. Shipping times and costs will vary based on the destination.

Please make sure to provide accurate shipping information during checkout to ensure smooth delivery. If you have any questions or concerns regarding your order's shipping status, please contact our customer support team at rovenshop7@gmail.com .

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**Returns Policy:**

At Roven, we want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help. Please review our returns policy below:

**30-Day Return Policy:**
- You have 30 days from the date of delivery to initiate a return.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

**How to Initiate a Return:**
1. Contact our customer support team at rovenshop7@gmail.com to initiate the return process.
2. Please provide your order number, the reason for the return, and any relevant details.
3. Our customer support team will guide you through the next steps, including providing a return shipping label if applicable.

**Refund Process:**
- Once we receive the returned item and inspect it, we will notify you of the status of your refund.
- If your return is approved, a refund will be processed to your original payment method. Please allow a few business days for the refund to reflect in your account.

**Non-Returnable Items:**
- Certain items, such as personalized or custom-made products, are non-returnable unless they arrive damaged or defective.
- Final sale items are also non-returnable.

**Return Shipping Costs:**
- If the return is due to a product defect or an error on our part, we will cover the return shipping costs.
- For other reasons, the customer is responsible for return shipping costs.

Please note that this returns policy applies only to items purchased directly from our Zilve. If you have any questions or concerns about our returns process, please don't hesitate to contact our customer support team.

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We hope this information clarifies our shipping and returns processes at Roven. If you have any further questions or need assistance, please don't hesitate to reach out to us. Happy shopping!